Crisis response

Personal Crises

During normal office hours

A service is available for clients who need to be seen urgently. Clients can "drop in" or phone and ask to speak to the Appointments Counsellor.

The Appointments Counsellor will schedule an appointment that best meets the urgency and complexity of your situation.

The Appointments Counsellor system has been designed to meet the needs of clients who need to see a counsellor before the next regular full appointment with a counsellor is available.

After hours

Crisis Care
All hours 9223 1111
Free call 1800 199 008
Web address http://www.community.wa.gov.au/DFC/Resources/Helplines/

Family Helpline
All hours 9223 1100
Free call 1800 643 000
Web address http://www.community.wa.gov.au/DFC/Resources/Helplines/

Lifeline
All hours 13 11 14
Web address http://www.lifelinewa.org.au/

Samaritans Suicide Emergency Line
All hours 9381 5555
Free call 1800 198 313
Web address http://www.thesamaritans.org.au

Critical Incidents

Definition

"Critical Incident" means any situation simultaneously affecting a number of University staff or students causing them to experience unusually strong emotional reactions which have the potential to interfere with their mental and/or physical state and with their ability to perform either at the scene or later.

Examples of critical incidents include sudden deaths, serious accidents and assaults.

Response

UCS has a systematic response plan for any such incidents. The UCS response plan includes appropriate liaison with other University services via Curtin's standard emergency procedures.